Th next day the shop called me and said that the engine leak might cost between $700 and $1000 and the wheel crack can be fixed for between $500 and $700. I informed the shop not to proceed with repairing my car(I had already received much lower estimates from 2 other places). I asked them to return my wheel to their shop so that I could pick the wheel along with my car.
I will, of course, never go back.
customer service is amazing. they took great care of my car. looks great! very happy with the outcome.
Given everything I have described about my experience, I would strongly advise prospective customers to think twice before using this repair shop. If for some reason you choose to use this repair shop, make sure you put in writing that they are not authorized to perform any work on your vehicle without your written consent and that under no circumstances whatsoever are they authorized to charge you any money to evaluate what is wrong with your vehicle. In addition, have them put in writing that they recognize that your car is your personal property and under no circumstances are they permitted to retain your vehicle in the event of a dispute. If something similar happen to you or should happen to you in the future, you may want to contact your credit card company and see if you are liable for the charges you did not authorized, they maybe able to reverse the charge.
Came into to get my Mercedes serviced Mike and his new management crew really know how to be professional and polite are very fair in price. Highly recommend to everyone. Mike luzcek is a great mechanic the car wash had my baby looking great
Nevertheless, this auto body shop refused to give me back my car until I paid them $548.11 even though I never authorized any diagnostic fees and never authorized them to perform any work whatsoever on my car.
The next morning I came back to their shop to pick up my car. Although I never authorized them to perform any work on my vehicle, they attempted to charged me a diagnostic fee. They never mentioned the diagnostic fee to me at any point prior to billing me, nor did I ever authorized them to diagnose my car for a fee. In addition, they charged me $300 for a wheel crack repair even though I never authorized them to perform the repair. As I had already received multiple quotes of approximately $150 to repair a wheel, I obviously would not authorize this body shop to perform the work for twice the price.
According to various internet sites and my discussions with multiple auto body repair shops, a reputable auto body shop is supposed to provide a prospective customer with a detailed appraisal of the cost of diagnostic/repair as well as a separate written diagnostic/repair order that spells out exactly what the customer and the shop have agreed to. This practice was not followed by the auto body repair shop in my transaction. The repair order should state whether the cost of the repair is guaranteed not to exceed the amount stated in it or whether the shop may be able to charge more if they discover hidden damage in the course of repair. In my case, they failed to do this.
When I made payment and they finally released my car, I went to another wheel repair shop. That repair shop informed me that the previous shop had done a really bad job fixing the wheel and that I needed to buy a new wheel.
I am not sure whether or not this practice is permitted or not, but when I told them about my intention to write a review online about my experience they informed me that I would now have to pay them cash rather than pay by credit card. Since I didn't have $548.11 in my wallet, they agreed to take all of the cash I had($270) and place the remainder on the credit card.
Car was a year old, running smoothly. They had taken upon themselves to do a bunch of additional necessary work without first asking me and providing the cost. I have since learned that this is illegal - but what could I do. They had my car and wouldn't give it back until I paid.
Love the service and love the price. I brought my Jaguar in for service and had this annoying noise when I start the car in the morning, the technician found the problem in 10 minutes and it cost me a fraction of what another repair shop quoted me. I was thrilled with the service and the professionalism. Very clean shop in Aventura.
I had such a bad experience with this company that I want to share it with others so that they can hopefully avoid having the same thing happen to them.
I had an engine leak in my car and a wheel that was cracked. I asked them to look at the engine leak and one of the wheels to see if they can fix it. They said they have to send it out and it might cost around $400. I said let's send it and see what the price would be and then I will make my decision as to whether or not I will authorize them to proceed with the repair. They gave me a form to fill out, but the form did not list the prices for checking the engine or fixing the wheel.
Have brought my car here a number of times over the years, for basic mechanic work. I had no issues - very friendly service. One day, after returning to pick up my car for routine service - I am handed a bill for nearly $1,000!
European Auto Repair is a US Car Repair based in Aventura, Florida. European Auto Repair is located at 20307 Biscayne Blvd, Aventura, FL 33180, USA.
Please contact with European Auto Repair using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find European Auto Repair opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.